Refund policy
Customers in the EU and EEA: your legal guarantee rights
Lifetime Warranty Against Manufacturing Defects
Henson Shaving prides itself on making superior quality products. We know how frustrating it is to buy a product that breaks. During your product’s lifetime, if it does not function as it should due to a manufacturing defect, we will replace your product free of charge.
Please note, this warranty does not cover user damage or deterioration of the product, including dropping, dents, or fading or loss of coatings and colouring (including rust). In these instances, the user would need to purchase a new razor; parts and pieces are not available for replacement purposes.
This warranty covers Henson’s machined products. To make a claim, email support@hensonshaving.com with your order number and a description of the defect. The warranty is provided by Henson Shaving, 113 Breithaupt St. Suite 100, Kitchener, Ontario, N2H 5G9.
This warranty is in addition to, and does not affect, your rights under applicable consumer protection law, including the legal guarantee of conformity for customers in the EU and EEA.
100-Day Return Policy
We want you to be completely happy with your purchase. If you do not love your razor within the first 100 days, we will take it back!
Please note, our return policy is for one razor per customer. We would like for you to have the opportunity to try it and will honour one return per customer. Subsequent return requests will not be honoured.
The following products do not qualify for our 100-Day Satisfaction Guarantee and therefore are final sale:
- The Henson Ti22 Razor
- Any razor accessories
- RK double edge blades (both 100 and 5 packs)
- Any skin care products
Our Lifetime Warranty will still apply for manufacturer defects on our machined goods.
For returns, please contact support@hensonshaving.com with your return request.
There are certain situations where no refund or only a partial refund is granted:
- The customer has already returned one razor
- The Henson Ti22 does not qualify for our 100-Day Satisfaction Guarantee
- The return was sent back without first contacting our customer support team with a return request
- Any item damaged due to abuse
- Lost or stolen items
- Items purchased from distributors or retailers
- Any item returned more than 100 days after delivery
- Damage or corrosion caused by harsh cleaning chemicals or cleaning in the dishwasher
We will issue a full refund to your original form of payment for the price of any product that you return, plus applicable taxes paid on the product’s value, if we receive your return request within one hundred (100) days of the delivery date. Original shipping costs will not be refunded.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Upon approval, a credit will automatically be applied to your credit card or original method of payment within 5 to 7 business days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@hensonshaving.com.
Exchanges
Exchanges are only accepted for defective or damaged items. Depending on where you live, the time it takes for your exchanged product to reach you may vary.
Gifts
If you received an order as a gift, we will require the contact information of the original purchaser to issue a refund, store credit, or replacement for any item.
Return Shipping
The buyer is responsible for returning the item(s).
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We encourage our customers to send returns through a shipping method that provides insurance and a tracking number. We are not responsible for damaged or lost returned merchandise. In the case of a lost or damaged return, a refund will not be issued.
Customers in the EU and EEA: Your Legal Guarantee Rights
As a consumer in the EU or EEA, you have a legal guarantee of conformity of at least two years on the goods you buy from us. This period may be longer under national law. If the goods are not as they should be, contact us at support@hensonshaving.com.
