Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org (Please note customer support will be unavailable Dec 24th to Jan 4th)
Exchanges are only accepted for defective or damaged items.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you received an order as a gift, we will require the contact information of the original purchaser to issue a refund, store credit, or replacement for any item.
The buyer is responsible for returning the item(s).
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We encourage our customers to send the return through a shipping method that provides insurance and tracking number. We are not responsible for damaged or lost returned merchandise. In the case of a lost or damaged return, a refund will not be issued.