We use a number of carriers for our shipments. We cannot guarantee your desired carrier will be used.
Most often, DHL is used for international orders, USPS or UPS will be used for US orders, and Canada Post for Canadian orders. Do note, these can change at any time.
If you have any concerns with delivery once you have received your tracking number, please reach out to the carrier with which your order shipped. If they are unable to help, please contact us at [email protected]
INTERNATIONAL DUTIES AND TAXES:
Please note it is your responsibility to know the laws of your country in terms of what can and cannot be shipped to you.
We are not responsible for any tariffs or customs regulations.
We cannot be held responsible or accountable for any taxes, duties, tariffs, quarantine fees, or package warehousing fees assessed by your local customs office. These charges are separate from your shipping charge, and you will be billed directly from them.
Henson Shaving will not knowingly ship any products to any countries that may require any type of license and will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office or not delivered unless returned to us.
Henson Shaving will not be held liable for any customs duties or taxes that arise from your local customs office. Any duties or taxes that may apply are your responsibility; we of course will help you to the best of our knowledge. By ordering from our site you are stating that you agree to our shipping policy and terms of conditions.
Delivery times are based on shipping with the assumption of no delays. If there are delays, packages may take a few additional days/weeks. In our experience, customs clearance can take anywhere from one day to thirty days but is typically very fast.