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Refund policy

100 Day Return Policy Details

We want you to be completely happy with your purchase. If you do not love your razor within the first 100 days, we will take it back!
Please note, the Ti22 and razor blades (100 and 5 packs) do not qualify for our 100-Day Satisfaction Guarantee and therefore is final sale. Our Lifetime Warranty will still apply for manufacturer defects.  
For returns, please contact support@hensonshaving.com with your return request.  

There are certain situations where no refund or only partial refunds are granted (if applicable):
  • The Henson Ti22 does not qualify for our 100-Day Satisfaction Guarantee
  • Customer sent return back without contacting customer support team with their return request
  • Any item is damaged due to abuse
  • Lost or stolen items
  • Items purchased from distributors or retailers
  • Any item that is returned more than 100 days after delivery
We will issue a full refund to your original form of payment for the price of any product that you return and applicable taxes paid on the product’s value if we receive your product return request within one hundred (100) days of the delivery date. Original shipping costs will not be refunded.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Upon approval, a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.
 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@hensonshaving.com (Please note customer support will be unavailable Dec 24th to Jan 4th)

 

Exchanges

Exchanges are only accepted for defective or damaged items.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Gift

If you received an order as a gift, we will require the contact information of the original purchaser to issue a refund, store credit, or replacement for any item.

 

Shipping

 

The buyer is responsible for returning the item(s).

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We encourage our customers to send the return through a shipping method that provides insurance and tracking number. We are not responsible for damaged or lost returned merchandise. In the case of a lost or damaged return, a refund will not be issued.